Exclusive Services
Frequently Asked Questions
1
Can we purchase a casket online?
Yes! You choose the product type and we will deliver to the funeral home of your choice directly. It is illegal for funeral homes to refuse you this right or charge you any additional delivery or handling fees. If you prefer, we can also deliver your casket to a residential address (such as your home).
2
Why buy from you instead of a funeral home?
We offer unbeatable prices and superior quality, selection, and service. Our selection offers a significant price savings over buying from a funeral home. We are a small, independent company and take great pride in assisting our customers throughout the final planning process.
3
Are Cascade's products the same quality as what I would buy from a funeral home?
Yes! We guarantee that the caskets and coffins offered by Cascade Caskets are as good, if not better than those sold by funeral homes. We are supplied by some of the same national casket retailers as the funeral homes but priced far more economically.
4
Do funeral homes allow me to supply my own casket?
The Funeral Rule as set forth by the Federal Trade Commission (FTC) ensures that consumers have the right to provide a casket by their own means, without penalty. This means that:
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Buying a casket or coffin for sale online and arranging delivery to your selected Funeral Home for use in a Funeral Service is legal in all 50 States
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Funeral providers cannot refuse to use a casket or coffin you bought online, or put unreasonable or onerous restrictions on when it must be delivered or who must receive delivery
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You cannot be charged an additional fee if you supply the casket - federal law prohibits funeral directors from charging “casket-handling” or other fees for people who purchase their casket online
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You cannot be required to purchase any goods or services that are not required by law - funeral homes are allowed to charge one non-declinable “basic” fee, but only one, and this should be for basic or required goods and services
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The funeral home may not lie about or misrepresent funeral or cemetery laws, rules, or regulations - if you are told something is required by law, ask for a copy of the law
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Other kinds of misrepresentations, such as to the quality of caskets or coffins bought online, or the likelihood of damages in transit, are also illegal. Consumer protection laws in most states also prohibit such deceptive practices. State Licensing Boards in all 50 states have the right to (and do) discipline Funeral Directors for dishonesty and misrepresentation, and Federal law also prohibits dishonest, deceptive, and unfair acts and practices
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We recommend requesting a “General Price List” from the funeral home and comparing those prices with ours.
5
Do I need to be at the funeral home to receive a casket?
While always a good idea, you do not have to be present at the funeral home for delivery. A funeral provider’s refusal to use third party merchandise until the consumer has inspected it may place an unreasonable burden on consumer choice, in violation of Section 453.4(b)(1) of the FTC Funeral Rule. If you would like to be notified prior to delivery so you can be present, please contact us to set up a notification.
For residential deliveries, the carrier will call to schedule an appointment time and you must be present to accept delivery
6
What size casket do I need?
Our standard size caskets are 24-inches wide interior, and fit most adults up to 6’10” and 300 pounds. HOWEVER, we strongly recommend you confirm sizing with your funeral director or other professional, who can help you determine the size of the casket your loved one will need. Cascade offers 28”- 44” exterior widths on most oversize caskets.
7
Does the casket I ordered have everything I need in it? Do I need to buy a pillow or throw separately?
All our caskets are delivered fully assembled and ready to receive your loved one. We include the necessary pillow, adjustable bed, and throw covers with each casket. You do not need to purchase anything else to prepare your loved one for their resting place.
8
What are Cascade's shipping rates?
Cascade Casket is proud to offer fast and free standard shipping.
Need it faster (or slower) or have a specific request (appointment delivery)? Please contact us and we can usually accommodate.
9
What are my payment options? Can I pay with life insurance?
We accept all major credit and debit cards. To finance a purchase - pay over time but receive the casket now - please choose "Pay With Affirm" on the Payment page during checkout.
Yes! You can purchase your casket using life insurance.
10
I placed my order, what happens next?
We will call you to confirm details and get to work immediately.
If you need delivery now, you'll receive an order confirmation immediately and tracking information once the order ships. We will handle all logistics and track the order to ensure it arrives in time and in great condition.
11
What happens in the (very) unlikely event that the product arrives damaged or late?
We know that this product is precious and highly personal cargo, and our mission is to deliver your item on time and in perfect condition. We encourage inspection of the item at the time of delivery. In the (very rare) case of damage, please refuse delivery of the item and take pictures if possible. We will immediately ship a replacement item or issue a full refund.
We also understand the importance of timing, and track shipments daily to ensure smooth transit and resolve any carrier delays. If for any reason (weather, act of god, etc.) your shipment is delayed and will not be able to arrive in time for use, we will return the item and issue a full refund.
Get in Touch
We are more than happy and eager to assist you in answering any questions not listed here or if you need further clarification. Reach out and a member of our staff will happily assist you.
Office: 954-369-0997